Refund policy

At Corven, your satisfaction is one of our highest priorities. We are committed to providing a pleasant and trustworthy shopping experience. If your purchase does not meet your expectations, our customer care team is here to assist you throughout a clear and convenient return process.

We offer a 30-day return policy, allowing customers to request a return within 30 days of receiving their order.

To qualify for a return, items must be in their original condition, unworn, unused, with all original tags attached and in their original packaging. Customers must also provide a receipt, order confirmation, or another valid form of proof of purchase.

To start a return request, please contact our customer support team at mccrearycarbon@gmail.com.

Returned merchandise must be shipped to the designated return address provided by our support team. Once your return request has been reviewed and authorized, we will provide a return shipping label and detailed instructions explaining how and where to send your package.

Important: Items returned without prior authorization may not be accepted, except where applicable consumer protection laws require otherwise.

If you need assistance with a return, please reach out to us at mccrearycarbon@gmail.com.

Damaged, Defective, or Incorrect Products

We recommend inspecting your order as soon as it is delivered.

If you receive an item that is damaged, defective, or different from the product you originally purchased, please contact our customer service team promptly.

Our team will carefully evaluate the situation and work with you to determine a suitable resolution. Depending on the circumstances, this may include a replacement, refund, or another appropriate remedy in accordance with applicable consumer protection regulations.

Products Not Eligible for Return

Certain categories of products may be excluded from our standard return policy due to their nature, customization, or specific sales conditions.

These may include:

  • Perishable Goods: Products such as food, fresh flowers, or live plants.

  • Customized Products: Personalized, made-to-order, or specially commissioned merchandise.

  • Personal Care Items: Certain beauty, cosmetic, or hygiene products when exclusions are legally permitted.

  • Hazardous Materials: Flammable liquids, gases, or other restricted substances.

  • Gift Cards: Gift cards are generally not eligible for returns.

  • Final Sale Products: Items explicitly marked as final sale or clearance, where permitted by applicable law.

If you are unsure whether your purchase qualifies for a return, we encourage you to contact our customer support team before sending the item back.

These exclusions do not limit your statutory rights regarding damaged, faulty, or incorrectly described merchandise.

Exchanges

If you would prefer a different size, color, or product design, we recommend returning your original purchase and placing a separate order for the replacement item.

Once your return request has been approved, you may purchase the new product independently.

This method allows you to secure your preferred item without waiting for the original return and refund process to be completed.

European Union – 14-Day Right of Withdrawal

For purchases subject to European Union consumer protection legislation, customers generally have the right to withdraw from an eligible online purchase within 14 days of receiving their goods, without needing to provide a specific reason