Shipping policy
At Corven, we are dedicated to ensuring a smooth, reliable, and convenient shopping experience for every customer. Each order is carefully inspected and prepared before being dispatched.
Our standard order processing period is 2–5 business days. Please keep in mind that orders are not processed or shipped on weekends or public holidays.
During holiday seasons, promotional campaigns, or periods of unusually high demand, processing and shipping times may occasionally be longer than expected. If your order experiences a significant delay, our customer support team will contact you by email to provide updates.
Shipping Rates & Estimated Delivery Times
We are happy to offer free shipping on all orders, unless an additional shipping fee is specifically displayed at checkout.
Our estimated delivery timeframes are:
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United States & Canada: 7–15 business days
Please note that these delivery periods are estimates and should not be considered guaranteed arrival dates. Actual shipping times may vary based on the destination, carrier availability, customs clearance, local delivery services, or unexpected circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and shipment details.
You can use the tracking link provided to follow your package's progress and check its most recent delivery updates.
Please allow some time for tracking information to become available or refresh after your package has been handed over to the shipping carrier.
Customs Duties, Import Taxes & Additional Fees
Corven is not responsible for customs duties, import taxes, VAT, or other fees imposed by government authorities in the destination country.
Any additional charges assessed by customs offices, shipping providers, or other authorized agencies are the responsibility of the customer. In certain cases, these fees must be paid before the package can be cleared or delivered.
Incorrect or Incomplete Shipping Addresses
To help prevent delivery issues, customers are responsible for providing accurate and complete shipping addresses and contact information when placing their orders.
If a package is returned due to an incorrect, incomplete, or improperly entered address, additional shipping fees may apply if a second delivery attempt is arranged.
If you notice an error in your shipping details after placing an order, please contact our customer service team as soon as possible so we can determine whether the information can still be updated.
Lost, Missing, or Damaged Packages
If your order arrives damaged or you suspect that your shipment has been lost during transit, please notify our customer support team within 10 days of delivery. For packages that have not arrived, please reach out to us within 10 days after the estimated delivery date.
You can contact us at:
Email: mccrearycarbon@gmail.com
Our team will carefully review your concern, communicate with the shipping carrier when necessary, and make every reasonable effort to find an appropriate solution as quickly as possible.
Contact Information
If you have any questions regarding shipping, tracking information, delivery estimates, or other order-related concerns, our customer care team is available to assist you.
Corven Customer Care
Email: mccrearycarbon@gmail.com
Thank you for choosing Corven. We sincerely appreciate your trust in our brand and look forward to delivering your order with care.